SummaryAs a Training Manager - East at Vacheron Constantin in New York, you will be responsible for driving the sales team across the East market. You will define and implement the training roadmap aligned with the Maison’s strategic business plan, focusing on service excellence and enhancing client experience in our boutiques.
Responsibilities- Drive training plans with blended in-store field coaching initiatives, individual coaching sessions, and in-class trainings.
- Monitor the efficiency of training and achievements while individualizing development action plans.
- Partner with Sales leaders and boutique managers across the region on training partnerships and local action plans.
- Define local yearly training roadmap in line with HQ guidelines and market strategic priorities.
- Implement, plan, and facilitate training and field coaching sessions to enhance skills, performance, and motivation.
- Measure training and coaching impacts, follow-up, and track progress.
- Establish strong partnerships with Commercial Directors and Boutique Managers to secure day-to-day coaching follow-up.
Requirements- 5-7 years in the luxury industry with proven field experience within luxury boutiques, including 3+ years in retail training.
- Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset.
- Motivated by people development, retail, and overall sales-related projects.
- Self-motivator with good organizational skills and capacity to manage several projects and deadlines simultaneously.
- Knowledge of Office tools, especially PowerPoint and Excel.
- Fluent in English, knowledge of Spanish is a plus.
- Open to travel extensively throughout North America, including occasional travel to Mexico, at 50-70% of the time.
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