Wholesale Training Specialist

Summary

The Wholesale Training Specialist delivers and implements training programs for partner retailers to drive sales growth and elevate the customer experience. This hands-on role coaches retail sales teams on the selling floor, assesses training needs, evaluates program effectiveness, and partners with leadership to support business objectives across the North American market.

Responsibilities

• Partner with Training Manager and Sales Director to assess retailer training and development needs.
• Plan and implement training activities in support of global and market initiatives.
• Coach and train retail sales teams through on-the-floor observation and partnership moments.
• Facilitate on-the-job learning by leading by example on the selling floor.
• Report on training effects and identify skill development or behavior change needs.
• Establish partnerships and communication to ensure delivery of training programs and processes.
• Deliver high impact training that maximizes learner participation and application.
• Evaluate training effectiveness and provide feedback to influence program design.
• Coordinate training supplies and participate in projects and special assignments as required.

Requirements

• 2+ years of wholesale or retail training experience, preferably in luxury retail.
• 2+ years working within wholesale accounts.
• Experience delivering product and service centric training.
• Strong coaching, motivational, and influencing abilities.
• Comfort and confidence interacting on the selling floor and with luxury clientele.
• Knowledge of adult learning principles and training methodologies preferred.
• Strong presentation and facilitation skills.
• Excellent interpersonal, organizational, and communication skills.
• Demonstrated business acumen and understanding of retail product business.