The Assistant Manager, QA is responsible for the management of all day-to-day operations of the Quality Assurance department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures servicing orders are prioritized, communicates handling special/rush requests from other departments, and ensures high accuracy and on-time performance for a team of QA Inspectors. The position is also responsible for providing direction and training to staff members along with resolving day-to-day operational and repair issues. Reporting on key department metrics and performance management are other expectations of this position. This position will also participate in communication of issues and solutions to ensure high quality results and optimum service levels with both internal and external partners. The Assistant Manager provides management support, direction, and development for the staff. In addition, the Assistant Manager ensures all schedules are properly updated to ensure adequate coverage, maintains accurate timesheets for payroll and assists with the implementation and monitoring of new processes and projects.

What You’ll Do:

Inspire and Align an Agile Team to Win

• Leverage all existing talent to comply with cost of labor budget
• Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high-performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
• Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
• Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
• Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
• Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.

Strengthen Our Competitive Advantage

• Set goals that align with our luxury brand and meet our customer’s expectations.
• Measure results.
• Identify obstacles/opportunities.
• Accountability.
• Process Documentation/Improvement.
• Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model

• Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
• Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
• Compliance.
• Workflow management.
• Roi Analysis: Understanding the cost/benefit analysis of your actions.
• Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals.

Special Projects

• Support small and large scale projects that support business strategy and growth.

Required Qualifications:

• Bachelors degree
• Graduate Gemologist
• 3 years’ business experience with strong operational background
• Experience working with luxury product and/or in a retail, manufacturing or distribution environment
• Proficiency with Microsoft Outlook, Excel, Word, and Powerpoint
• Excellent communication, problem solving and analytical skills
• Strong client orientation focused on excellence in the client journey
• Ability to work with cross-functional teams and fostering collaboration
• Ability to inspire trust, fairness, integrity, and professionalism with staff members
• Strong attention to detail and ability to manage multiple priorities at once in a fast-paced environment
• Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment
• Flexible work schedule and ability to work overtime as needed, including possible weekends

Preferred Qualifications:

• Ability to view items under a microscope for extended periods of time
• Proficiency with any of the following: JDE One World, E1 and Business Objects
• Knowledge in AS400, MIPS, POS or Compass
• Distribution and/or quality assurance experience
• Tiffany & Co. product knowledge
• Prior supervisory or team leadership experience

The hiring range for this position ranges from $88,000 – $119,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.