Client Advisor

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

• Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary.
• The Client Advisor is an excellent communicator and brand ambassador.
• His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor.
• Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.
• The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.

Sales:

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly and annual store sales plan.
• Capture client data.
• Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Drive business through key product pillars.

Service:

• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the Tei program (Voice of Client Survey).
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on Tei performance and client feedback.

Qualifications:

Required Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (Pos) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (Gia) course work is preferred.
• Proficiency in multiple languages.