Correspondence Team Lead, Client Service Center

Position

We are seeking a Team Lead for the Correspondence team at our Louis Vuitton Client Service Center in Irving, TX!

As a Louis Vuitton Correspondence Team Lead, you will be responsible for optimizing the Client Service performance in partnership with the Correspondence Manager, to achieve the qualitative and quantitative service level goals which support our business in North America and Canada.

This role will also assist the Manager to coach, motivate, develop, and train the Correspondence team to ensure the successful execution of daily operations.

Profile

The ideal candidate for the Correspondence Lead role should possess the following skills:

• 1-2 years in a similar role exercising leadership abilities; retail call center experience preferred
• Excellent verbal and written communications skills
• Consistently exercise good judgment to creatively resolves issues with a sense of urgency; solution-oriented
• Ability to deal with ambiguous situations and react quickly to a constantly evolving call center environment
• Ability to build rapport with clients and peers with excellent follow-up skills with the ability to provide constructive feedback to peers and colleagues with valuable input, feedback, and assessments
• Requires Weekends, Evenings, and Holiday availability

Additional Information

We offer a comprehensive benefits package that includes:

• Medical benefits effective the first of the month following your start date
• 401k Retirement Plan
• Vacation Time
• Company Paid Holidays
• Sick/Personal Time
• Employee Discount and access to other LVMH Brand discounts

Louis Vuitton is proud to be an equal opportunity employer. Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.