Key Accountabilities

Coaching for Client Experience

• Monitor and observe daily client interactions on the sales floor. Share strengths and areas for improvement to the retail sales team as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
• Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.

Coaching for Performance

• Partner with store leaders to identify store opportunities through observation, sales dashboards and Nps scores.
  • Create store learning and coaching plan and individual targets
  • Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).
  • Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
  • Track coaching conversations, update training records for employees in Lms

• Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers to further enhance the development of their leadership skills thus making them more effective in their roles

Training Preparation & Delivery

• Partner with Retail Learning Director to learn and support trainings aligned to business objectives.
• Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee
• Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily Huddles, In-store training sessions) based on observations and specific business objective of store/region

Application and Adoption

• Ensure the full execution of the retail training strategy (preparation/facilitation/follow up/coaching) to specific group of stores within designated scope of responsibility
• Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.
• Support region in driving client satisfaction by ensuring applied learning of Brand Desirability & driving sales results

Performance Measures

• Nps, Tei, Sales, conversion, clienteling metrics

Required Qualifications

• 5 years Luxury, Retail or Learning and Development experience
• Retail Leadership experience
• Proven track record with an effective coaching approach
• Strong communication, and interpersonal skills
• Ability to interact with all levels of employees
• Exhibits Strong Self Awareness
• Remains composed in all circumstances
• Empowers team and holds self & other accountable
• Flexes style to motivate and inspire diverse teams
• Instills confidence in the capacity to succeed
• Fosters a learning environment and mindset
• Embraces challenges and encourages others to do so
• Confident in taking initiative and identifying the appropriate course of action
• Willingness to work evenings and weekends
• Willingness to travel as needed

Preferred Qualifications

• Training & Development experience