SummaryThe After Sales Service Coordinator is responsible for handling service and administration tasks related to the repair and maintenance of Breitling watches. This role involves managing calls and emails from customers, authorized retailers, and internal employees, using excellent customer service skills to address issues, provide support, and place orders to ensure customer satisfaction and business retention.
Responsibilities- Communicate with customers through various channels while maintaining a positive, empathetic, and professional manner.
- Provide written responses to customer inquiries via email.
- Identify customer needs, clarify information, take ownership of scenarios, and deliver first call resolution.
- Maintain records of all conversations in a comprehensible database.
- Coordinate with various departments to ensure accurate information and timely repair turnaround.
- Meet personal and team qualitative and quantitative targets.
- Build strong customer relationships by going the extra mile.
- Ensure compliance with company standards and procedures.
Requirements- 2+ years in a contact center, customer service environment, or retail, or equivalent education and experience.
- Enthusiasm and passion for the luxury environment.
- High level of maturity, poise, sound business judgment, and change management skills.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Quick learning ability to absorb extensive information on the brand's history and products.
- Confidence and technical agility to learn and use multiple applications and systems.
- Adaptability to new challenges with a positive, team-player attitude.
- Excellent verbal and written communication skills along with active listening.
- Problem-solving skills with the ability to gather and analyze information skillfully and develop alternative solutions.
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