Summary
The Assistant Manager leads the sales floor to deliver a consistently memorable customer shopping experience while driving sales and profitability. This role partners with the General Manager to support store operations, coach the team, and uphold visual and service standards. The Assistant Manager helps develop staff and implements initiatives that improve customer loyalty and operational performance.
Responsibilities
- Support sales and profit performance for the store or assigned department and help meet sales and margin goals.
- Establish individual sales goals, supervise sales staff, and coach associates to maximize performance.
- Coach and mentor team members, provide feedback, and implement service standards and promotional strategies.
- Execute visual presentation initiatives and maintain the in-store environment to brand standards.
- Implement loss prevention and asset protection procedures to reduce shrink.
- Participate in recruitment, training, and development to ensure open roles are filled and staff are motivated.
- Assist with operating budgets, monitor performance, and provide merchandising feedback to allocation and buying teams.
Requirements
- Enthusiastic professional with the ability to project an elevated retail image and build client relationships.
- Strong verbal and written communication, interpersonal, and coaching skills.
- Analytical and financial acumen with relevant retail experience preferred.
- Proficiency with common office applications (e.g., Word, Excel, PowerPoint, Outlook) preferred.
- Ability to operate a register, stand and walk for multiple hours, lift up to 30 lbs, and climb ladders as trained.
