SummaryThe Assistant Store Director at the Madison Flagship in New York supports the Store Director in achieving the store's business objectives and contributing to the overall success of the RIMOWA brand. This role focuses on team leadership, client relations, operational efficiency, and sales performance, serving as a brand ambassador and upholding RIMOWA’s values and image.
Responsibilities- Support the Store Director in driving sales by implementing strategies to enhance the customer experience.
- Assist in managing and developing a high-performing sales team.
- Ensure exceptional customer service standards are maintained at all touchpoints.
- Support the cultivation of customer loyalty through CRM tools and personalized service.
- Assist in VIP client management and PR engagements.
- Implement best-in-class hosting and hospitality practices for an ultimate in-store luxury flagship experience.
- Assist in fostering a positive and productive work environment.
- Support the training and coaching of team members to achieve sales goals and service standards.
- Provide regular performance feedback and contribute to team-building activities.
- Assist in the recruitment and onboarding of new team members.
- Assist in overseeing store operations, ensuring efficiency and adherence to company policies.
- Support the management of inventory levels and visual merchandising standards.
- Help maintain store presentation and cleanliness.
- Ensure accurate and timely completion of administrative tasks and reporting.
- Support client care services, including repairs, warranties, and exchanges.
- Manage client care services, optimizing processes for repairs, warranties, and exchanges.
- Maintain high standards to enhance overall customer satisfaction and loyalty.
Requirements- University degree in a related field.
- Minimum 7 years’ experience, preferably in luxury retail.
- Proven track record in managing a high-traffic store as a leader.
- Strong leadership skills with experience in training and coaching team members.
- Proficiency in digital tools and POS systems.
- Excellent problem-solving skills and the ability to make sound decisions under pressure.
- Strong organizational skills with the ability to multitask effectively.
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