Store Manager

Overview

Founded in 2021, our brand has quickly achieved wholesale adoption and is featured in prestigious major retailers and independent boutiques nationwide. We offer a curated selection of fine and high jewelry including many one-of-a-kind pieces. We are expanding our product offerings beyond jewelry to include perfumes and unique clothing. We are seeking a Store Manager to lead the opening of our first flagship store in SoHo, New York.

Responsibilities

• Support the end-to-end store launch plan and critical path to deliver an on-time opening in SoHo; coordinate with founders, landlord, GC, visual partners, security, and IT.
  
• Help define the operating model (hours, staffing levels, coverage, services) based on traffic and sales goals; build a bottoms-up budget for year one.
  
• Contribute to all SOPs: opening/closing, key & safe control, cash handling, vault logs, high-value product handling, clienteling standards, remote sales, shipping/insurance, repairs/after-sales.
  
• Partner with merchandising/founders to finalize launch assortment and allocations; plan BOH organization, stockroom layout, and cycle-count calendar.
  
• Hire and onboard a founding team (keyholders, stylists/associates); create training modules for high-jewelry selling, fragrance & apparel cross-sell, and brand storytelling.
  
• Plan and execute soft-open/preview events (VIP, press, stylists, hotel concierges); build appointment-only private viewing protocol.
  

• Lead the business to ~$5M in year-one store revenue; personally deliver ~$1M in individual sales through appointments, outreach, and private showings.
  
• Build a top-client strategy and clienteling rhythm (daily/weekly outreach targets, follow-ups, wish lists, special orders, white-glove delivery).
  
• Drive cross-category selling (jewelry → fragrance/apparel) with bundle concepts and look-building to increase AOV and UPT.
  
• Manage a calendar of trunk shows, capsule drops, and one-of-a-kind unveilings; coordinate pre-sell lists and private previews.
  

• Hire, schedule, coach, and performance-manage the team; run daily huddles, role-plays, and product knowledge sessions.
  
• Establish a luxury service culture: greeting standards, appointment choreography, private salon etiquette, gifting, post-purchase care.
  

• Oversee all daily operations: cash reconciliation, bank deposits, vault counts, shipment receiving/RTV, transfers, sizing/repairs, and documentation.
  
• Maintain serialized inventory integrity; implement cycle counts and quarterly full counts.
  
• Enforce loss-prevention protocols and incident response; liaise with insurers and security partners as needed.
  
• Ensure compliance with company policies and applicable regulations for high-value transactions, health & safety, and labor practices.
  
• Manage controllable expenses (supplies, packaging, alterations/repairs, event spend) to protect store P&L.
  

• Execute floor sets, display standards, lighting, and cleanliness to a gallery-grade level; maintain BOH organization for speed and security.
  
• Provide regular sell-through and client feedback to inform buys, replenishment, and one-of-a-kind curation.
  
• Partner with founders on storytelling moments (pedestals, vitrines, fragrance bar, apparel capsules) that reflect the brand’s aesthetic.
  

• Build neighborhood and concierge partnerships (SoHo hotels, stylists, personal shoppers, luxury concierges) to drive qualified traffic.
  
• Coordinate with marketing on local content, influencer appointments, press previews, and event recaps; capture UGC and client testimonials (with consent).
  
• Own the store events calendar and KPIs (RSVPs, attendance, conversion, new client adds, revenue per event).
  

• Track and report daily/weekly metrics: traffic, conversion, AOV, UPT, sell-through, client adds, outreach actions, event ROI.
  
• Produce monthly business reviews with action plans for growth, staffing, and assortment optimization.
  

Requirements

• Several years of experience as a Store Manager in luxury retail, with a proven track record in high-end sales.
  
• Extensive experience in fine or high jewelry sales.
  
• Ability to work with a diverse range of clients, from edgy to classic styles.
  
• Comfortable working with a smaller brand environment, demonstrating a roll-up-your-sleeves mentality.
  
• Strong operational and administrative skills, including loss prevention.
  
• Exceptional leadership and team management abilities.
  
• Excellent communication and interpersonal skills.