Associate Client Care Advisor

Join CHANEL's Team in Piscataway, NJ, as a Client Care Advisor and become an integral part of delivering exceptional experiences that embody the timeless values of the House. In this role, you will play a pivotal part in building and nurturing client relationships through various contact channels. Your mission is to provide impeccable service, bringing the essence of our products to life for clients engaged with us remotely.

• Uphold the highest standards of luxury service, ensuring that every interaction reflects the brand's commitment to excellence.
• Proactively seek opportunities to exceed client expectations and elevate the shopping experience.
• Cultivate strong, personalized relationships with clients through proactive communication and attentiveness.
• Develop a deep understanding of CHANEL’s products, materials, and craftsmanship.
• Demonstrate enthusiasm for problem-solving, addressing client inquiries, concerns, and feedback with a solutions-oriented approach.
• Liaise with our boutiques to enhance the customer experience and foster a seamless connection between online and in-store services.
• Assist clients with online purchases, order inquiries, and returns, ensuring a seamless e-commerce experience.
• Proactively bring forward trends and insights to enhance the customer experience.
• Showcase tech-savvy skills, navigating systems and tools to optimize efficiency.

• Minimum 1 year in a related role.
• Strong ability to empathize with clients, ensuring a customer-centric approach in all interactions.
• Excellent verbal and written communication skills to convey information clearly and professionally.
• Demonstrated problem-solving skills with a proactive mindset, capable of finding creative solutions.
• Flexibility to adapt to changing scenarios and the resilience to handle challenging situations with composure.
• Comfort and proficiency in utilizing CRM systems, call routing, and other relevant tools for efficient client engagement.