Summary
Deliver exceptional service and a luxury experience to customers by removing obstacles, providing support, and representing the brand with polished communication and professionalism. Partner with customers and cross-functional teams to qualify design needs and connect clients with the appropriate associates and services. Maintain a results-oriented, organized approach while upholding quality and confidentiality.
Responsibilities
- Engage customers to identify needs and deliver unparalleled service
- Represent the brand through professional appearance and communication
- Collaborate with cross-functional partners and leaders to exceed customer expectations
- Build brand loyalty and revenue by understanding product offerings and processes
- Qualify and educate potential design customers on interior design services
- Innovate with an entrepreneurial spirit and maintain customer relationships
- Support customers by removing obstacles and doing the right thing
Requirements
- 1+ years of customer service experience; high-end furniture or luxury retail preferred
- Poise and confidence interacting with high-end customers while maintaining confidentiality
- Strong relationship-driven mindset and customer focus
- Excellent analytical, problem-solving, decision-making, and communication skills
- Strategic, highly organized, results-oriented with attention to detail
- Proficiency with Mac OS, IOS devices, Microsoft Office, Salesforce, and Google Applications
- Willingness to work a flexible schedule including evenings, weekends, and holidays
- Ability to travel to the nearest gallery as needed
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