SummaryAs an Associate in Order Fulfillment at Holt Renfrew, you will play a crucial role in defining the luxury lifestyle shopping experience by ensuring timely and accurate fulfillment of customer orders. Your efforts will directly impact sales and enhance the customer experience through building lasting relationships with our people, customers, and partners.
Responsibilities- Maintain timely and accurate Customer Transfer Sale (CTS) and online sales order management.
- Produce order pick lists multiple times per day as required.
- Ensure hold orders are executed within 24 hours of receipt.
- Input shipping confirmations into the database in a timely manner.
- Organize picking routes based on volume and customer express orders.
- Process and update all orders on proper systems.
- Package and prepare orders for shipping.
- Inspect all client orders prior to packing and shipping to monitor for mismates, quality, newness, and damages.
- Ensure label orders are correct for their proper destination.
- Update and maintain all systems accordingly by following up on order notifications on the portal and Apps.
- Prioritize and action all orders based on time sensitivity.
- Pick, ship, and confirm all orders in a timely manner.
- Secure and safely store all orders as required.
- Process customer returns that are shipped back to stores by tracking, monitoring, and logging all store returns.
Requirements- 1+ years of experience in order fulfillment or a related field.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using order management systems and related software.
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