SummaryThe Associate, Order Fulfillment at Holt Renfrew is responsible for defining the luxury lifestyle shopping experience by building lasting relationships with people, customers, and partners. This role involves providing timely and accurate fulfillment of customer orders, directly impacting sales and customer experience.
Responsibilities- Maintain timely and accurate Customer Transfer Sale (CTS) and online sales order management.
- Produce order pick lists multiple times per day as required.
- Ensure hold orders are executed within 24 hours of receipt.
- Input shipping confirmations into the database in a timely manner.
- Organize picking route based on volume and customer express orders.
- Process and update all orders on proper systems.
- Package and prepare orders for shipping.
- Ensure all client orders are fully inspected prior to packing and shipping.
- Update and maintain all systems accordingly.
- Process customer returns that are shipped back to stores.
- Track, monitor, and log all store returns.
- Review returned merchandise to ensure it matches the original order.
- Process refunds to finalize the process.
- Work with cross-functional teams to achieve high compliance of fill rates.
- Provide feedback to system administrator on overall program.
- Resolve compliance issues in a timely manner.
- Ensure CTS and Online Sales policy and procedure are adhered to.
- Track and record system report management.
- Maintain high order fulfillment rate.
- Update cancelled reports twice per week and notify sales associates.
- Order and replenish Wrap & Pack supplies as required based on volume.
Requirements- High school diploma.
- Very detail-oriented.
- Proficient with computers and systems (POS, IP, CTS, SAP, etc.).
- Highly service-oriented with exceptional organizational and follow-up skills.
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