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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Holt Renfrew
  • Associate Order Fulfillment
Holt Renfrew
Holt Renfrew

Founded in 1837

Associate Order Fulfillment

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Mississauga, ON
Category
Operations
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Holt Renfrew

Founded in 1837

Associate Order Fulfillment

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Mississauga, ON
Category
Operations
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

The Associate, Order Fulfillment at Holt Renfrew is responsible for defining the luxury lifestyle shopping experience by building lasting relationships with people, customers, and partners. This role involves providing timely and accurate fulfillment of customer orders, directly impacting sales and customer experience.

Responsibilities
  • Maintain timely and accurate Customer Transfer Sale (CTS) and online sales order management.
  • Produce order pick lists multiple times per day as required.
  • Ensure hold orders are executed within 24 hours of receipt.
  • Input shipping confirmations into the database in a timely manner.
  • Organize picking route based on volume and customer express orders.
  • Process and update all orders on proper systems.
  • Package and prepare orders for shipping.
  • Ensure all client orders are fully inspected prior to packing and shipping.
  • Update and maintain all systems accordingly.
  • Process customer returns that are shipped back to stores.
  • Track, monitor, and log all store returns.
  • Review returned merchandise to ensure it matches the original order.
  • Process refunds to finalize the process.
  • Work with cross-functional teams to achieve high compliance of fill rates.
  • Provide feedback to system administrator on overall program.
  • Resolve compliance issues in a timely manner.
  • Ensure CTS and Online Sales policy and procedure are adhered to.
  • Track and record system report management.
  • Maintain high order fulfillment rate.
  • Update cancelled reports twice per week and notify sales associates.
  • Order and replenish Wrap & Pack supplies as required based on volume.
Requirements
  • High school diploma.
  • Very detail-oriented.
  • Proficient with computers and systems (POS, IP, CTS, SAP, etc.).
  • Highly service-oriented with exceptional organizational and follow-up skills.

We have summarized this job description for you, click apply to see more details from the employer.

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