Summary
The Associate Manager supports the General Manager in strategic planning and execution to ensure profitable store performance. This role acts as a key decision maker in the GM's absence and focuses on operational excellence, talent development, and delivering a consistent customer experience. The Associate Manager also manages store execution, inventory control, and adoption of selling technologies to drive results.
Responsibilities
- Support the General Manager in analyzing business trends and developing store initiatives.
- Educate and coach the team on sales and profit performance tools and resources.
- Ensure a consistent customer experience aligned to brand expectations and the store vision.
- Assist in creating and executing the store client development strategy and lead community outreach.
- Execute talent strategy, including recruiting, networking, and providing ongoing development and feedback.
- Manage store processes and execution, including inventory control to achieve shrink goals.
- Champion use of new selling technologies and More Ways to Shop to drive business results.
- Provide feedback to the General Manager and District Director, identifying high-profit potential and category trends.
Requirements
- College degree or equivalent a plus.
- Retail management or similar experience in a complex, high-volume specialty environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to maneuver around the sales floor, stock/dressing room and office; lift and climb up to 30 lbs.; stand and walk for extended periods.
- Ability to operate the register and work a flexible schedule including days, evenings, weekends and occasional travel.
- Proven track record of building and maintaining positive working relationships with customers and colleagues.
- Business acumen with strong planning, prioritization and time-management skills.
