Associate

Summary

The Sales Professional delivers exceptional in-store client experiences and acts as a brand ambassador for Ralph Lauren. This role focuses on building and nurturing client relationships, exceeding sales goals, and offering personalized styling both in person and via virtual selling tools. The Associate supports store operations, events, and customer outreach while maintaining professional presentation standards.

Responsibilities

• Greet, listen to and assist customers to deliver memorable, high-quality service and styling.
• Build and maintain client correspondence and outreach to drive repeat business and sales.
• Drive full-price volume across product pillars and meet/exceed individual sales targets.
• Utilize technology and virtual selling tools to expand client engagement and product reach.
• Develop and maintain strong product knowledge across the Ralph Lauren lifestyle catalog.
• Support store initiatives, inventory tasks, special events, and perform opening/closing duties as needed.
• Maintain professional appearance and follow company presentation and grooming standards.

Requirements

• Relevant retail or sales experience preferred with strong interpersonal and communication skills.
• Excellent organizational skills, attention to detail, and ability to multi-task in a fast-paced environment.
• Self-starter mindset with a passion for the brand and a customer-focused approach.
• Proficiency in English; strong computer skills preferred (Word, Excel, PowerPoint, Workday, Outlook).
• Ability to operate the register and stand, walk, and move for multiple hours; lift up to 30 lbs and climb a ladder as trained under safety guidelines.