SummaryAs a Beauty Advisor at Saks Fifth Avenue, you will play a crucial role in achieving retail sales goals by delivering exceptional service to clients and fostering strong client relationships to encourage repeat sales and brand loyalty for Acqua di Parma.
Responsibilities- Achieve retail sales goals and annual productivity targets.
- Deliver comprehensive customer service, including product information, sales, and in-store event execution.
- Maintain courteous, cordial, and professional communication with customers.
- Ensure the retail counter area and products are clean, organized, and well-presented.
- Meet retail sales plan objectives and track productivity.
- Respond to customer inquiries regarding Acqua di Parma products.
- Provide product consultation to customers.
- Resolve customer issues or questions via telephone or letter, including research and preparation of responses.
- Maintain client registration program and generate new business through regular communication.
- Adhere to all policies and practices of the counter and retail community.
- Participate in special projects and miscellaneous duties as needed.
Requirements- 2+ years of experience in prestige beauty sales.
- Ability to manage customer expectations and build loyal customer relationships.
- Excellent organizational skills.
- Superior written and verbal communication skills in English.
- Knowledge of Spanish required; other languages such as Portuguese and French are a plus.
- Experience with CRT and ability to learn computer-based inventory and order status systems.
- Proficiency in Microsoft Office for Windows and Excel.
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