Beauty Advisor - Dior

Summary

The Beauty Advisor is responsible for developing deep, long-lasting client relationships to drive sales, service, and loyalty on the sales floor. This commission-based role requires expert product knowledge, exceptional customer service, and consistent achievement of personal and brand sales targets. The advisor supports brand events, merchandising, and cross-team collaboration to enhance the customer experience.

Responsibilities

• Deliver extraordinary customer service and product expertise to all clients
• Meet and exceed individual and brand sales and service targets
• Build and retain a loyal personal client base through acquisition and relationship management
• Share product knowledge with the selling team and attend vendor and product education sessions
• Support floor recovery, visual merchandising, price changes, and other sales support tasks
• Communicate with clients about events, merchandise requests, and follow-ups via phone and electronic methods
• Resolve customer service issues and escalate to selling management when necessary
• Ensure compliance with privacy policies and security measures

Requirements

• High school diploma
• Minimum of 2 years experience in a commission-based sales environment
• Prior luxury retail sales experience preferred
• Make-up artistry or aesthetics certificate may be required for certain brands
• Able to work a flexible schedule including nights, weekends, and holidays
• Strong multitasking skills and the ability to work collaboratively in a fast-paced environment