Summary
The Sales Associate builds lasting customer relationships to drive sales, service, and loyalty in a luxury retail environment. Success is measured by individual sales performance, contribution to department goals, and client feedback.
Responsibilities
- Deliver exceptional service and exceed sales and service targets.
- Acquire new customers, develop existing clients, and build a loyal personal client base.
- Keep clients informed about merchandise, events, and relevant new arrivals through personal outreach.
- Attend product knowledge and vendor education sessions.
- Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
- Resolve customer service issues and partner with selling management as needed.
- Follow health and safety, privacy, and cybersecurity requirements.
Requirements
- At least 4 years of experience in a commission-based luxury sales environment.
- Consistent sales performance and a demonstrated record of meeting or exceeding quotas.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Collaborative approach and strong communication skills.
- Ability to use social media and other technology to build a personal brand and strengthen client relationships.
- Strong knowledge of fashion trends and merchandise across store categories.
