SummaryAs a Beauty Advisor specializing in Fragrances at Holt Renfrew, you will cultivate long-lasting relationships with customers to boost sales, service, and loyalty. Your role will be commission-based, directly linked to your sales performance.
Responsibilities- Deliver extraordinary service to all customers consistently.
- Exceed personal and brand sales and service goals.
- Build and maintain a loyal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Drive brand sales through marketing opportunities and event execution.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with clients about in-store events and merchandise requests.
- Resolve customer service issues and collaborate with management on complex issues.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Collaborative team player in a fast-paced environment.
- Flexible schedule including nights, weekends, and holidays.
- 2+ years of experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
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