SummaryAs a Designated Beauty Advisor at Holt Renfrew, you will develop deep, long-lasting relationships with customers, leading to increased sales, service, and loyalty. You will be responsible for achieving the sales target of your assigned brand, Givenchy, while providing extraordinary service to all customers.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all personal and brand sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Drive brand sales by identifying marketing opportunities and executing events.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with personal clients regarding events, merchandise requests, and follow-ups.
- Resolve customer service issues and partner with management on complex issues.
- Comply with Health & Safety policies and privacy regulations.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and team-oriented.
- Able to work in a fast-paced environment with minimal supervision.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of two years' experience in a commission-based sales environment.
- Prior retail sales experience in a luxury environment preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
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