Summary
The Sales Associate develops long lasting customer relationships to drive sales, service, and loyalty in a luxury retail environment. This commission-based role focuses on achieving sales targets, building a personal client base, and staying current on product knowledge and fashion trends.
Responsibilities
- Deliver extraordinary service to all customers
- Exceed sales and service goals and targets
- Build and maintain a loyal personal client base through acquisition and retention
- Attend product knowledge and vendor educational sessions
- Perform floor recovery, visual merchandising, price changes, and sales support tasks
- Communicate regularly with clients via phone, mail, and electronic methods
- Resolve customer service issues and escalate when needed
- Comply with health and safety and privacy policies
- Perform other duties as assigned
Requirements
- Minimum of 4 years experience in a commission-based luxury sales environment
- Proven track record of meeting and exceeding sales quotas
- Ability to work flexible schedule including evenings weekends and holidays
- Strong product knowledge across merchandise categories
- Skilled at using multiple technology channels for client engagement
- Ability to leverage social media to build personal brand and promote merchandise
- Proactive client outreach and curated merchandising for clients
- Knowledge of current and emerging fashion trends
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