Summary
Responsible for developing deep, long lasting relationships with customers to increase sales, service, and loyalty. Deliver extraordinary customer service, meet personal and brand sales targets, and support brand initiatives within a luxury retail environment. Role requires flexibility to work nights, weekends, and holidays and strong product knowledge across beauty ranges.
Responsibilities
- Deliver exceptional service and consistently exceed sales and service goals
- Build and maintain a loyal personal client base through acquisition and retention
- Share expert product knowledge with the store selling team
- Maintain relationships with buyer, vendor, and selling manager
- Drive brand sales through events, marketing opportunities, and assortment recommendations
- Attend educational sessions including product and vendor trainings
- Perform floor recovery, visual merchandising, price changes, and sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic methods
- Resolve customer service issues and partner with selling management as needed
Requirements
- High school diploma
- Minimum of two years experience in a commission-based sales environment
- Proven ability to exceed sales targets
- Makeup artistry or aesthetics certificate may be required for certain brands
- Prior retail sales experience in a luxury environment preferred
- Highly collaborative and able to work in a fast-paced, multi-tasking environment
- Availability for a flexible schedule including nights, weekends, and holidays
- Perfectly bilingual French and English
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