Beauty Counter Manager - Ala Moana

Summary

The Beauty Counter Manager leads sales and customer experiences for an assigned luxury beauty brand at the store counter, serving as both a salesperson and educator. This role focuses on building customer relationships, achieving counter sales goals through in-store and digital selling, and maintaining strong vendor partnerships and a customer-ready counter.

Responsibilities

• Perform makeup applications and skincare analyses to recommend products based on customer goals
• Set and achieve personal and counter sales goals using in-store and digital tools
• Manage scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize results
• Handle sales transactions including refunds and exchanges
• Open new customer rewards accounts to build loyalty
• Keep the department organized, clean, and customer ready
• Stay current on beauty trends and product knowledge through trainings

Requirements

• Passion for customer service and beauty including makeup application and skincare
• Excellent ability to connect with customers and handle customer concerns
• Empathy and respect for customers during applications
• Strong multitasking, organization, and follow through skills
• Drive to achieve sales goals and interest in networking and technology
• Ability to work a flexible schedule including evenings and weekends
• High level of ownership, accountability, and initiative