Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand at the store counter, combining selling and teaching to build customer relationships, drive results, and maintain counter presentation. This role involves makeup application, skincare consultations, digital and in-person selling, event coordination, and vendor collaboration. The manager works a flexible schedule including evenings and weekends and operates in a commissioned sales environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Manage sales transactions, refunds, exchanges, and open new rewards program accounts
- Create a welcoming and inclusive customer environment and collaborate with team members
- Maintain counter organization, cleanliness, and customer-ready presentation
- Stay current on beauty trends, products, and industry knowledge through trainings
Requirements
- Passion for customer service, beauty trends, makeup application, and skincare
- Excellent ability to connect with customers and handle customer concerns professionally
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to stand and move for 6-8 hours per shift and lift up to 25 pounds
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