Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand, delivering personalized makeup and skincare experiences while driving counter performance through in-store and digital selling. This role balances selling, coaching, and event coordination to build a loyal customer base and maintain a professional, customer-ready counter environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, exchanges, and open new rewards accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle concerns with empathy and respect
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and perform frequent bending and reaching
- Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds
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