Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned luxury beauty brand at the store counter, combining selling and teaching to maximize results. This role builds and maintains customer relationships both in-store and digitally while managing counter operations and vendor partnerships. The manager drives personal and counter sales goals and maintains a high standard of presentation and product knowledge in a commission-driven environment.
Responsibilities
- Conduct makeup applications and skincare analyses, recommending products to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media
- Manage scheduling and execution of vendor events, promotions, and brand activations
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions, refunds, exchanges, and assist customers with Nordstrom Rewards account enrollment
- Collaborate with team members to create a welcoming and inclusive customer environment
- Maintain counter organization, cleanliness, and visual presentation to keep the department customer-ready
Requirements
- Passion for beauty, including makeup application, skincare knowledge, and current trends
- Proven ability to connect with customers, handle concerns proactively, and build loyalty
- Comfort working in a commissioned sales environment with a drive to meet sales targets
- Strong multitasking, organizational skills, and attention to follow-through
- Availability to work a flexible schedule based on business needs, including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to be on feet for extended periods, perform continuous movement, and lift items up to 25 pounds
