Summary
The Beauty Counter Manager leads sales and customer service at an assigned beauty brand, delivering personalized makeup and skincare experiences while driving in-store and digital sales. This role balances selling, teaching, and vendor collaboration to meet personal and counter performance goals and maintain a customer-ready department.
Responsibilities
- Provide makeup applications and skincare analyses recommending products to meet customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Collaborate with team members to create a welcoming and inclusive customer environment
- Handle sales transactions, refunds, exchanges and enroll customers in rewards program
- Maintain department organization and cleanliness to keep it customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle concerns with empathy
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort using networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to be on feet 6-8 hours per shift with bending, lifting up to 25 pounds and frequent use of hands
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