Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned beauty brand. This role combines sales, customer education, event coordination, and vendor relationship management in a retail department setting.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor and customer relationships to drive business results
- Handle sales transactions including refunds and exchanges and enroll customers in rewards program
- Collaborate with team members to create a welcoming and inclusive environment
- Keep the department organized, clean, and customer-ready
- Stay current with beauty trends and product knowledge through trainings
- Work a flexible schedule including evenings and weekends
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales targets and willingness to use networking and technology
- Ability to work flexible schedule including nights and weekends
- Physical ability to stand and move continuously for 6-8 hours per shift
- Capability to lift items regularly up to 10 pounds and occasionally up to 25 pounds
- High level of ownership, accountability, and initiative
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