Beauty Counter Manager - La Mer

Summary

The Beauty Counter Manager for La Mer oversees a brand counter, driving sales through personalized service, makeup applications, and skincare consultations. This role balances selling and coaching, builds customer relationships both in-store and digitally, and leads counter operations to meet performance goals. The manager also partners with vendor representatives to execute events and promotions.

Responsibilities

• Perform makeup applications and skincare analyses, recommending products to achieve customers' beauty goals.
• Set and achieve personal and counter sales targets using in-store and digital selling tools, including text and social media.
• Manage scheduling and execution of vendor events and promotions and maintain strong vendor relationships.
• Handle sales transactions, refunds, exchanges, and assist customers with loyalty program enrollment.
• Maintain a clean, organized, and customer-ready counter while staying current on product and industry knowledge.

Requirements

• Passion for beauty, makeup application, skincare, and current trends with strong customer service skills.
• Ability to connect with customers, proactively resolve concerns, and contribute to a positive team environment.
• Strong multitasking, organization, and follow-through with a drive to achieve sales goals using networking and technology.
• Willingness to work a flexible schedule, including evenings and weekends, and to engage in vendor-led trainings.
• Physical ability to be on your feet for extended periods, frequently bend and reach, and occasionally lift up to 25 pounds.