Summary
The Beauty Counter Manager leads sales and service for an assigned beauty brand on the shop floor, delivering personalized makeup and skincare consultations while driving counter performance and vendor partnerships. This role balances selling, teaching, and team collaboration to build customer loyalty and achieve sales goals in a commissioned environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Manage sales transactions including refunds and exchanges and open new rewards accounts
- Collaborate with team members to create a welcoming inclusive customer experience
- Maintain department organization cleanliness and customer readiness
- Keep current on beauty trends products and vendor trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking organization and follow through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership accountability and initiative
- Ability to be on your feet continuously for 6 to 8 hours and lift up to 25 pounds
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