Summary
The Beauty Counter Manager provides personalized beauty experiences while maximizing sales for an assigned beauty brand. This role combines sales, product education, and customer service in a commissioned retail environment and supports vendor events and digital selling efforts.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to support business results
- Handle sales transactions including refunds and exchanges and assist customers with Nordstrom Rewards enrollment
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain department organization and cleanliness to keep it customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection and proactive problem solving skills
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow through abilities
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
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