Summary
The Beauty Counter Manager leads sales and customer experience for an assigned luxury beauty brand at a store counter, delivering personalized makeup and skincare consultations while driving counter performance and vendor relationships. This role balances selling, teaching, and administrative tasks in a commissioned retail environment and requires flexible availability including evenings and weekends.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools such as text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including sales, refunds, and exchanges and enroll customers in loyalty program
- Collaborate with team members to create a welcoming and inclusive customer environment
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare with strong customer service skills
- Excellent interpersonal skills with ability to connect with customers and handle concerns
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and willingness to use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to be on feet for long periods with frequent bending reaching and lifting up to 25 pounds
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