Summary
The Beauty Counter Manager delivers personalized beauty experiences, maximizes sales for an assigned brand, and mentors team members through product knowledge and service. This role combines direct selling, makeup and skincare application, and event coordination while building customer relationships in-store and digitally.
Responsibilities
- Perform makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive results
- Handle sales transactions, refunds, exchanges, and open customer accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain department organization and cleanliness to keep it customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, skincare, and customer service
- Excellent ability to connect with customers and handle concerns professionally
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capable of continuous movement for 6-8 hours and lifting up to 25 pounds occasionally
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