Summary
The Beauty Counter Manager leads sales and customer experiences for a luxury beauty brand at the store counter, combining selling and teaching to meet business goals. This role manages vendor events, builds customer relationships through in-store and digital channels, and maintains counter presentation and product knowledge.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, exchanges, and enroll customers in rewards programs
- Create a welcoming and inclusive environment for all customers
- Keep the department organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through trainings
- Use networking and technology to build a customer following
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer service and ability to connect with customers
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals in a commissioned environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to stand and move continuously, bend, reach, and lift up to 25 pounds
- Experience in retail or beauty sales preferred
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