Summary
The Beauty Counter Manager delivers personalized beauty experiences, blending sales and teaching to maximize brand results at the counter. This role involves makeup application, skincare consultation, digital and in-store selling, event coordination, and maintaining strong vendor and customer relationships. The manager is expected to drive sales, meet performance goals, and provide exceptional customer service in a luxury retail environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products.
- Set and achieve personal and counter sales goals using in-store and digital tools.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain relationships with vendors to maximize results.
- Handle sales transactions including refunds and exchanges and enroll customers in rewards program.
- Create a welcoming inclusive environment and collaborate with team members.
- Maintain counter organization and cleanliness to keep department customer-ready.
- Stay current on beauty trends and product knowledge through trainings.
- Work a flexible schedule including evenings and weekends.
Requirements
- Passion for beauty, makeup application, and skincare.
- Excellent customer connection skills and ability to handle concerns empathetically.
- Strong multitasking, organization, and follow-through abilities.
- Demonstrated drive to achieve sales goals and use of networking and technology.
- High level of ownership, accountability, and initiative.
- Ability to perform continuous movement and physical tasks for 6-8 hours per shift.
- Frequent use of hands for fine manipulation and ability to lift up to 25 pounds occasionally.
- Flexible availability to meet business needs.
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