Summary
The Beauty Counter Manager leads sales and service for an assigned beauty brand, delivering personalized makeup and skincare experiences while driving counter performance through in-store and digital selling. This role balances selling, coaching, vendor collaboration, and maintaining a customer-ready counter in a fast paced retail environment.
Responsibilities
- Perform makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize business results
- Manage sales transactions including refunds and exchanges and open new loyalty accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep department organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect during hands on services
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and comfort with networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously and lift up to 25 pounds occasionally
- High level of ownership, accountability, and initiative
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