Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand at a department store counter, combining sales, product knowledge, and teaching to build customer loyalty and drive results in a commissioned environment.
Responsibilities
- Provide makeup applications and skincare analyses and recommend products.
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to maximize business results.
- Handle sales transactions including refunds and exchanges and open new rewards accounts.
- Collaborate with team members to create a welcoming and inclusive customer environment.
- Maintain department organization and cleanliness to keep it customer-ready.
- Stay current on beauty trends and product knowledge through trainings.
Requirements
- Passion for beauty, makeup application, skincare, and customer service.
- Excellent ability to connect with customers and handle customer concerns proactively.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and use networking and technology for selling.
- Ability to work a flexible schedule including evenings and weekends.
- High level of ownership, accountability, and initiative.
- Ability to stand and move continuously for 6-8 hours and perform frequent physical tasks and lifting up to 25 pounds.
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