Summary
Provide personalized beauty experiences in a department store environment by engaging customers, performing makeup applications and skincare analyses, and driving sales for luxury and on-trend beauty brands. Use digital tools and appointments to build a customer following and support in-store events and services while maintaining a welcoming and organized department.
Responsibilities
- Conduct makeup applications and skincare analyses tailored to customer beauty goals
- Recommend products and demonstrate product benefits to drive sales
- Use text and social media for digital selling and to build customer relationships
- Book appointments and support in-store beauty events and services
- Manage sales transactions, refunds, and exchanges
- Set and achieve sales goals and participate in performance-based incentives
- Maintain department organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through trainings
- Collaborate with team members to create an inclusive customer experience
Requirements
- Passion for beauty, makeup application, and skincare
- Strong customer service and ability to connect with customers
- Empathy and respect when providing makeup and skincare services
- Excellent multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Ability to manage transactions and maintain customer loyalty
- Willingness to participate in trainings provided by employer and brand partners
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