Summary
Provide personalized beauty consultations and sales in a luxury department store environment, focusing on makeup and skincare to build customer relationships both in-store and digitally. Deliver professional makeup applications and skincare analyses while helping the team maintain an organized, customer-ready department and achieve sales goals.
Responsibilities
- Conduct makeup applications and perform skincare analyses to recommend products aligned with customer goals
- Engage customers to understand needs and build a customer following in-store and through digital channels
- Set and achieve individual and team sales goals using selling tools including text and social media
- Book appointments and drive sales for in-store beauty events and services
- Manage sales transactions including refunds and exchanges
- Open new customer rewards accounts to build loyalty
- Collaborate with team members to create a welcoming inclusive environment
- Maintain department organization and cleanliness to ensure customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty trends, makeup application, and skincare
- Strong customer service skills with ability to connect and handle customer concerns
- Empathy and respect during makeup and skincare applications
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and interest in networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- Willingness to participate in trainings provided by employer and brand partners
- Ability to manage transactions and maintain customer data accurately
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