Summary
The Client Advisor is the brand ambassador responsible for achieving sales objectives by deepening client connections and providing best in class service, elevated experiences, and strong client relationships in store and remotely. This role focuses on personalized client engagement, product storytelling, and contributing to store operations to uphold brand standards.
Responsibilities
- Proactively engage clients to build rapport and recruit new customers.
- Deliver personalized, client centric experiences and drive repeat business.
- Use product knowledge and storytelling to assist client purchasing decisions.
- Drive individual and team sales results by maximizing selling opportunities.
- Promote virtual appointments and distance sales to expand selling channels.
- Accurately process POS transactions and capture client information.
- Participate in stock maintenance, inventories, and visual standards upkeep.
- Adhere to policies and procedures with a focus on loss prevention and operational excellence.
- Collaborate with team members and contribute to a positive store environment.
Requirements
- Minimum 2 years of luxury fashion sales experience with a strong track record.
- Proven ability to drive and exceed individual and store results.
- High degree of ethics, professionalism, integrity, and ability to inspire trust.
- Flexibility to work retail schedules including evenings, weekends, and holidays.
- Deep knowledge and passion for fashion and luxury goods.
- Strong communication and commercial awareness.
- Ability to adapt to different clients and complex situations.
- Comfort working in a fast moving and dynamic retail environment.
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