Summary
Provide personalized beauty experiences in a luxury department setting by engaging customers, conducting makeup applications and skincare analyses, and driving sales both in-store and through digital channels. Maintain product and industry knowledge to support recommendations and contribute to a welcoming team environment. Book appointments and support in-store beauty events and services while ensuring the department is customer-ready.
Responsibilities
- Conduct makeup applications and skincare analyses tailored to customer goals
- Recommend products and services from on-trend and luxury beauty brands
- Engage customers to build relationships and grow a customer following in-store and digitally
- Set and achieve sales goals and use selling tools including text and social media
- Book appointments and drive sales for beauty events and services
- Manage sales transactions, refunds, and exchanges
- Keep the department organized, clean, and customer-ready
- Collaborate with team members to create an inclusive environment
- Keep up with beauty trends and brand training
Requirements
- Passion for customer service and beauty including makeup and skincare
- Ability to connect with customers and handle customer concerns professionally
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Experience in beauty retail or salon services preferred
- Willingness to participate in brand and company trainings
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