Boutique Assistant Manager

Summary

The Boutique Assistant Manager supports daily boutique operations with a focus on delivering exceptional client service, coaching team members, and assisting the management team in achieving sales and operational goals. This role helps create a professional boutique environment, contributes to staffing and budgeting decisions, and ensures product knowledge is cascaded to the team.

Responsibilities

• Achieve and exceed sales goals through clienteling and sourcing new clients
• Evaluate team performance and provide coaching and action plans for development
• Monitor market competition, watch trends and client shopping behaviors
• Forecast, plan and assist with budgeting and payroll needs
• Manage daily operational tasks according to boutique standards
• Assist with recruitment and retention efforts
• Support the Boutique Director and serve as a leader within the building
• Train team on product knowledge and current collections
• Foster a luxury client experience through renowned service

Requirements

• Minimum 2 years of retail service experience, preferably in luxury retail
• Knowledge of watch trends and marketplace competition
• High school diploma or equivalent; college degree preferred or equivalent experience
• Proficiency with Microsoft Office applications
• Experience using retail systems such as labor management, inventory and sales reporting
• Strong oral and written communication skills
• Ability to work a flexible schedule including nights weekends and holidays