Summary
The Boutique Director is accountable for all aspects of the boutique including sales generation, store operations, team development, and client experience. This role leads department managers, sales associates, and operations staff to achieve annual boutique sales goals and maintain operational excellence.
Responsibilities
- Lead leadership team to develop Sales Associates and meet individual and boutique sales goals
- Manage staffing, scheduling, payroll, commercial expenses, and headcount to maintain operating budget
- Conduct regular management touchbases to review performance, operations, and employee relations
- Partner with Human Resources on recruitment and hiring of boutique sales and leadership team
- Prioritize and coordinate events and in store promotions to increase traffic and sales
- Develop product knowledge with Merchants and Training Team and report sell through and client feedback
- Ensure visual merchandising aligns with brand direction and advertising campaigns
- Oversee operational processes including shipping and receiving, inventory, and aftersales to minimize stock loss
- Ensure compliance with company policies, security, safety codes, and proper record keeping
Requirements
- At least 10 years of boutique management experience
- Strong understanding of luxury fashion industry and luxury clientele
- Proven ability to develop, motivate, and train leadership team and staff
- Strong interpersonal, communication, organization, and follow through skills
- Ability to delegate, adjust priorities, and manage time in a fast paced environment
- Ability to operate necessary equipment and apply company policies and procedures
- Willingness to work nights, weekends, and holidays and travel as needed
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