SummaryAs a Boutique Director, you will be the focal point within the business, ensuring exceptional client experiences while achieving company objectives. You will plan and execute the Boutique business plan, manage a high-performing team, and maintain streamlined, client-oriented operations.
Responsibilities- Act as a role model to ensure exceptional client service.
- Identify and share best practices across the Group network.
- Meet profit targets and manage discounts and costs within budget.
- Achieve Boutique objectives through KPIs and department targets.
- Manage performance of colleagues, providing feedback and development opportunities.
- Represent the Boutique at internal and external meetings.
- Organize daily and weekly tasks in line with policies and procedures.
- Maintain visual merchandising to company standards.
- Manage till and transactional procedures.
- Participate in and run training and meetings as required.
- Ensure team adherence to company dress code standards.
Requirements- Considerable retail management experience, ideally in a luxury environment.
- Proven track record of sales achievements and performance delivery.
- Jewelry or timepiece product knowledge.
- Ability to develop and implement business strategies and work to budgets.
- Strong numeracy skills and ability to analyze sales performance.
- Experience in leading, mentoring, and coaching a high-performing team.
- IT literacy and evidence of CRM and networking skills.
- Physical ability to work long hours, lift packages, and stand for extended periods.
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