Boutique Director

As a Boutique Director, you will be the focal point within the business, ensuring exceptional client experiences while achieving company objectives. You will plan and execute the Boutique business plan, manage a high-performing team, and maintain streamlined, client-oriented operations.

• Act as a role model to ensure exceptional client service.
• Identify and share best practices across the Group network.
• Meet profit targets and manage discounts and costs within budget.
• Achieve Boutique objectives through KPIs and department targets.
• Manage performance of colleagues, providing feedback and development opportunities.
• Represent the Boutique at internal and external meetings.
• Organize daily and weekly tasks in line with policies and procedures.
• Maintain visual merchandising to company standards.
• Manage till and transactional procedures.
• Participate in and run training and meetings as required.
• Ensure team adherence to company dress code standards.

• Considerable retail management experience, ideally in a luxury environment.
• Proven track record of sales achievements and performance delivery.
• Jewelry or timepiece product knowledge.
• Ability to develop and implement business strategies and work to budgets.
• Strong numeracy skills and ability to analyze sales performance.
• Experience in leading, mentoring, and coaching a high-performing team.
• IT literacy and evidence of CRM and networking skills.
• Physical ability to work long hours, lift packages, and stand for extended periods.