Boutique Technician

As a Boutique Technician at Cartier in Chicago, you will provide technical services for watches and jewelry, ensuring high-quality client care and maintenance of workshop tools and equipment. You will diagnose products to determine the required services and perform adjustments and services on jewelry and watches.

• Support sales teams with client care cases requiring technical input and complex bracelet adjustments.
• Diagnose products to determine service requirements and destination for service.
• Perform quick services, battery replacements, functional checks, and complete services on watches.
• Perform adjustments on chains and services on LOVE bracelets, including polishing and rhodium services.
• Maintain and calibrate workshop tools and equipment, ensuring bench organization and applying 5S practices.
• Ensure services move through the workflow by respecting task objectives, service coding, warranties, and quality.

• 3-5 years of experience working with luxury watches/products.
• Watchmaking technical operations experience and encasing certification (WOSTEP) or ability to pass a technician exam.
• Client-focused with strong organizational, interpersonal, and communication skills.
• Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
• Ability to handle multiple tasks simultaneously and work in a fast-paced team environment.