Boutique Technician

As a Boutique Technician at Cartier in Miami, you will provide technical services for watches and jewelry, ensuring high-quality client care and maintenance of workshop tools and equipment. You will support sales teams with technical input and perform various services including quick services, chain adjustments, and polishing.

• Support sales teams for client care cases requiring technical input and complex bracelet adjustments.
• Diagnose products to determine required services and service locations.
• Perform watch services including battery replacement, functional checks, and polishing.
• Conduct jewelry services such as chain adjustments and rhodium services.
• Maintain workshop tools and equipment, ensuring calibration and organization.
• Ensure services move through workflow efficiently, respecting task objectives and quality standards.

• 3-5 years of experience working with luxury watches/products.
• Technical operations experience in watchmaking with encasing certification or ability to pass a technician exam.
• Client-focused with strong organizational, interpersonal, and communication skills.
• Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
• Ability to handle multiple tasks in a fast-paced environment.