Boutique Technician

As a Boutique Technician at Cartier in San Francisco, you will provide technical services for watches and jewelry, ensuring high-quality maintenance and repair. You will support the sales team with technical input and complex adjustments, contributing to the overall client care experience.

• Provide quick services for watches and jewelry, including chain adjustments, component replacements, and polishing.
• Support sales teams with client care cases requiring technical expertise and complex bracelet adjustments.
• Diagnose products to determine required services and appropriate service locations.
• Perform watch services such as battery replacement, functional checks, and water resistance renewal.
• Conduct jewelry services, including adjustments on chains and LOVE bracelets.
• Maintain workshop tools and equipment, ensuring proper calibration and organization.
• Ensure workflow efficiency by respecting task objectives and maintaining quality standards.

• 3-5 years of experience working with luxury watches and products.
• Technical operations experience in watchmaking, with encasing certification (WOSTEP) or ability to pass a technician exam.
• Client-focused with strong organizational, interpersonal, and communication skills.
• Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.