Summary
Provide a personalized and inspiring shopping experience with a customer first mindset, supporting sales objectives and upholding brand standards. Serve as an entry point for future leadership roles by demonstrating passion for fashion, styling, and delivering excellent service across store touchpoints. Support store operations, visual standards, and participate in company trainings to drive performance.
Responsibilities
- Deliver excellent customer service and prioritize the customer experience.
- Meet or exceed individual KPI targets such as sales per hour and data capture.
- Support sales plans by collaborating with the team and following brand policies and procedures.
- Engage customers using company programs like Polo Connect and educate them on offerings.
- Assist customers in fitting rooms and maintain store standards.
- Perform opening and closing duties and maintain back of house processes.
- Support operational activities including floor sets and replenishment.
- Maintain store visual standards using company guidelines.
- Provide product feedback to management and support a positive team environment.
Requirements
- Retail or similar industry experience preferred in a high-volume environment.
- Effective communication skills with customers and store personnel.
- Ability to operate register, stand, walk, and move for multiple hours.
- Ability to lift up to 30 lbs and maneuver around sales floor and stock areas.
- Willingness to work a flexible schedule including days, evenings, weekends, and potential travel.
- Ability to build and maintain positive working relationships with customers and coworkers.
- Participate in required company trainings on product, process, and compliance.
