Summary
Provide personalized and inspiring customer service on the sales floor, supporting brand standards and driving individual sales performance. Act as an entry point for future leadership by exemplifying a customer first mindset, teamwork, and product knowledge.
Responsibilities
- Deliver excellent customer service and prioritize the customer experience.
- Meet or exceed individual KPIs such as sales per hour and data capture.
- Support sales plans and collaborate with the team to uphold brand policies and procedures.
- Engage customers with loyalty programs and educate them on available offerings.
- Assist customers in fitting rooms with sizing and maintain store standards.
- Perform opening and closing duties and maintain back of house processes.
- Support operational activities including floor sets and replenishment.
- Participate in company trainings on product, process, compliance, and development.
- Provide product feedback and contribute to visual merchandising standards.
Requirements
- Retail or similar industry experience preferred.
- Effective communication skills with customers and store personnel.
- Ability to stand, walk, and maneuver on the sales floor for extended periods.
- Ability to lift up to 30 lbs and perform moderate climbing as needed.
- Ability to operate a register and perform cash wrap duties.
- Willingness to work a flexible schedule including days evenings weekends and occasional travel.
- Ability to build and maintain positive working relationships with colleagues and management.
